Data recovery FAQ: answers to your questions
Find answers from our specialists to the most frequently asked questions about data recovery: hard drive failures, SSD, RAID, USB drives, pricing, turnaround times and process. SOS Data Recovery (Tesweb SA), Swiss specialist since 2006 with over 10,000 cases handled, answers your questions.
Why consult our data recovery FAQ?
Our technicians answer the most frequently asked questions about hard drive, SSD, RAID, NAS, USB drive and memory card failures. Each answer is based on over 10,000 cases handled since 2006 and regularly updated. If you cannot find the answer to your question, contact us — free diagnosis within 3 hours.
Do I have to pay the data recovery costs upfront?
Generally, yes. You pay the data recovery invoice, then submit the claim to your insurance company for reimbursement. SOS Data Recovery provides all the necessary documents (detailed invoice, technical report) to facilitate the claim processing.
Does my home insurance cover data recovery?
In most cases, yes. Many Swiss home insurance policies offer a supplementary "cyber" or "digital data" module that includes data recovery from defective media. Check the general terms and conditions of your policy or contact your broker.
Does my insurance cover data recovery?
Many Swiss insurance policies (household insurance, property insurance, liability insurance) cover data recovery costs. SOS Data Recovery is a direct partner of La Mobilière and Helvetia, and we handle the administrative procedures with your insurer. A common condition: the laboratory must be based in Switzerland — which is the case for us, in Ins.