Data recovery FAQ: answers to your questions
Find answers from our specialists to the most frequently asked questions about data recovery: hard drive failures, SSD, RAID, USB drives, pricing, turnaround times and process. SOS Data Recovery (Tesweb SA), Swiss specialist since 2006 with over 10,000 cases handled, answers your questions.
Why consult our data recovery FAQ?
Our technicians answer the most frequently asked questions about hard drive, SSD, RAID, NAS, USB drive and memory card failures. Each answer is based on over 10,000 cases handled since 2006 and regularly updated. If you cannot find the answer to your question, contact us — free diagnosis within 3 hours.
Should you pay the ransom to recover your data after a ransomware attack?
Authorities (ANSSI, OFCS, Europol, FBI) unanimously recommend not paying the ransom, for several reasons:
- No guarantee — between 20 and 40% of victims who paid did not receive a functional decryption key
- Risk of double extortion — attackers may exfiltrate data before encryption and threaten to publish it even after payment
- Funding of crime — payment encourages further attacks and may expose the company to legal penalties in certain jurisdictions
- Existing alternatives — in 30 to 50% of incidents, full or partial recovery is possible without payment
Before making any decision, consult a data recovery specialist and report the attack to the National Cyber Security Centre (NCSC) in Switzerland or to ANSSI in France.