FAQ — Data Recovery

Data recovery FAQ: answers to your questions

Find answers from our specialists to the most frequently asked questions about data recovery: hard drive failures, SSD, RAID, USB drives, pricing, turnaround times and process. SOS Data Recovery (Tesweb SA), Swiss specialist since 2006 with over 10,000 cases handled, answers your questions.

10,000+ cases handled since 2006
CyberSafe certified & nFADP compliant
Free diagnostic within 3 hours

Why consult our data recovery FAQ?

Our technicians answer the most frequently asked questions about hard drive, SSD, RAID, NAS, USB drive and memory card failures. Each answer is based on over 10,000 cases handled since 2006 and regularly updated. If you cannot find the answer to your question, contact us — free diagnosis within 3 hours.

Are AIT tapes still recoverable despite their age?

Yes. The AIT format, although discontinued by Sony in 2010, is still perfectly recoverable. We regularly process AIT tapes that are over 15 years old with a good success rate.

I no longer have a compatible DLT drive, can you help me?

Yes, this is one of the most frequent cases. Our fleet of drives covers all DLT formats, even the oldest ones. We read and extract your data without you needing any hardware.

Available 24/7

Data emergency? We respond immediately.

Critical data loss, server failure, tight deadline — our on-call team responds urgently, including weekends and public holidays.