Data recovery FAQ: answers to your questions
Find answers from our specialists to the most frequently asked questions about data recovery: hard drive failures, SSD, RAID, USB drives, pricing, turnaround times and process. SOS Data Recovery (Tesweb SA), Swiss specialist since 2006 with over 10,000 cases handled, answers your questions.
Why consult our data recovery FAQ?
Our technicians answer the most frequently asked questions about hard drive, SSD, RAID, NAS, USB drive and memory card failures. Each answer is based on over 10,000 cases handled since 2006 and regularly updated. If you cannot find the answer to your question, contact us — free diagnosis within 3 hours.
Are prices inclusive of VAT?
No, all our prices are quoted excluding VAT. The applicable VAT depends on your country of residence.
How much does data recovery cost at SOS Data Recovery?
The diagnostic is free and performed within 3 hours of receiving the media. The final cost depends on the type of failure and the media. No recovery, no fee. In case of failure, only the attempt fee will be charged. See our pricing page for indicative ranges.
How much does smartphone data recovery cost?
The cost of smartphone data recovery depends on the nature of the failure and the necessary intervention method. As an indication:
- Software failure or accidental deletion — less complex intervention
- Broken screen or phone that no longer starts — hardware intervention required
- Water damage or severe physical damage — chip-off extraction, the most technical intervention
Our pricing policy is results-oriented: if no data is recovered, only a contribution to the diagnostic costs is requested. The complete diagnosis is free and carried out in our Swiss laboratory within 3 hours. Use our price calculator to get a personalized estimate in less than a minute.