Data recovery FAQ: answers to your questions
Find answers from our specialists to the most frequently asked questions about data recovery: hard drive failures, SSD, RAID, USB drives, pricing, turnaround times and process. SOS Data Recovery (Tesweb SA), Swiss specialist since 2006 with over 10,000 cases handled, answers your questions.
Why consult our data recovery FAQ?
Our technicians answer the most frequently asked questions about hard drive, SSD, RAID, NAS, USB drive and memory card failures. Each answer is based on over 10,000 cases handled since 2006 and regularly updated. If you cannot find the answer to your question, contact us — free diagnosis within 3 hours.
Do you offer a collection service?
Yes, we have over 30 collection points in Switzerland. You can also send your media by secure mail or request a home pickup for urgent or bulky cases (servers, NAS).
Does my insurance cover data recovery?
Many Swiss insurance policies (household insurance, property insurance, liability insurance) cover data recovery costs. SOS Data Recovery is a direct partner of La Mobilière and Helvetia, and we handle the administrative procedures with your insurer. A common condition: the laboratory must be based in Switzerland — which is the case for us, in Ins.
Is SOS Data Recovery a reliable company?
Yes. SOS Data Recovery (Tesweb SA) is a Swiss company founded in 2006, registered in the commercial register of the Canton of Bern and based in Ins (Anet). It is CyberSafe certified and a CyberSafe partner (label awarded by the cyber-safe.ch association after an audit) and complies with the new Federal Data Protection Act (nLPD, RS 235.1). More than 8,000 customers and 779 IT partners trust it. The independent platform Avis Vérifiés (SKEEPERS group, NF Service certified) lists more than 249 reviews with an average rating of 4.5 out of 5.
Where is my data processed?
All data recovery operations are performed in our laboratory in Ins (Anet), canton of Bern, Switzerland. Your data never leaves Swiss territory. The intervention can also be carried out directly on-site at the client's location. This location guarantee is essential for data subject to the nLPD (RS 235.1), in particular sensitive data within the meaning of Art. 5 para. 1 (health, law, finance), the transfer of which abroad is strictly regulated by Art. 16-17.
Where is your laboratory located?
Our laboratory is located in Ins (Anet), in the canton of Bern, in the heart of Switzerland. It is attached to our administrative offices and accessible by postal delivery or direct deposit.
Why must the data recovery lab be based in Switzerland?
Most Swiss insurance companies require that data recovery be performed by a provider based in Switzerland to ensure legal compliance, data protection (LPD), and process traceability. SOS Data Recovery, located in Ins, fully meets this criterion.